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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Colette Petit

June 2, 2026

5  out of  5
rating by Colette Petit
"Lavonn was awesome and did an amazing job at answering my questions and finding a policy that met my needs"
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Brendon Cornute

June 2, 2026

5  out of  5
rating by Brendon Cornute
"Would like to thank LaVonn for his service. Not only was he able to beat my previous policy he was able to give me better coverage. Will be referring everyone to him for services."
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Matthew Storey

June 1, 2026

5  out of  5
rating by Matthew Storey
"Knowledgeable, friendly, and willing to go the extra mile to save you money. I'd recommend Jalen if your looking for Insurance."
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Luke Walker

May 22, 2026

1  out of  5
rating by Luke Walker
"“I am happy you will no longer be my customer” -Jalen Hudson STAY AWAY! 3-2-26: I spoke to Jalen Hudson today regarding never receiving my rental vehicle although it was requested at the time of the claim on 2-2-26. My vehicle sat in the shop for an extended 8 days (I was without a vehicle for over 25 days due to State Farm). State Farm gave me a partial check for this issue but declined to reimburse the remaining balance I was promised. I was assured today the customer service representative I spoke with had received further training from our conversation on 2-27-26, I was also assured today by Jalen that he was “going out of his way” to help me, I was also promptly assured he was “happy I will no longer be his customer”. If you absolutely have to go with State Farm at least avoid Jalen Hudson’s franchise. 2-27-26: This is the worst customer service I have ever received. Jalen’s office miscommunicated, misrepresented, and held my vehicle for over 22 days. STAY AWAY. Initial review: LaVonn was very knowledgeable and provided great dialogue."
We responded:
"Hi Luke, I'm sorry this situation ended on a frustrating note. Our office works hard to advocate for our customers, and while we don't ultimately make the decisions on claims in our office (they are handled through State Farms claims department), we do our best to communicate clearly and assist however we can. At times, conversations can become tense when expectations are not aligned, but it is never our intention to leave anyone feeling unheard. If there is anything still unresolved, I am happy to review the details once more and ensure everything has been properly explained. We wish you the best moving forward. "
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Kapppy Smith

May 20, 2026

5  out of  5
rating by Kapppy Smith
"Great experience with State Farm. LaVonn was super helpful, easy to talk to, and made everything simple and stress-free. He answered all are questions and got everything handled quickly. 5-star experience, appreciate all the help!"
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Just Phenomenal

May 18, 2026

5  out of  5
rating by Just Phenomenal
"LaVonn was a great help! Was great catching up with a fellow flyer as well!"
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Kathi Durham

May 13, 2026

5  out of  5
rating by Kathi Durham
"LeVonn was very informative and helpful with my auto and renters insurance. I highly recommend him."
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Marsha Allen

May 12, 2026

5  out of  5
rating by Marsha Allen
"Very professional & personable office staff. Highly recommend this company."
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MrBagelFart

May 12, 2026

5  out of  5
rating by MrBagelFart
"I spoke with LaVonn and he was super helpful getting me switched over to a great company! I would recommend him to anyone!"
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samuel garcia

May 10, 2026

5  out of  5
rating by samuel garcia
"Explains everything perfectly. If in a pickle he does what he can to figure it out."
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Steve Kramer

May 8, 2026

5  out of  5
rating by Steve Kramer
"LaVonn was amazing!"
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Leonard Benoit

May 6, 2026

5  out of  5
rating by Leonard Benoit
"Worked with LaVonn on renter,auto and health insurance. Great price. Going back in a few weeks to discuss life insurance options"
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Allexx Casson

May 6, 2026

5  out of  5
rating by Allexx Casson
"LaVonn Berry was very helpful, very quick, & saved us money! Stop in and see what he can do you for!"
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Liam Gillespie

May 5, 2026

5  out of  5
rating by Liam Gillespie
"Very helpful getting my insurance plan setup"
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carrie kirby

May 1, 2026

5  out of  5
rating by carrie kirby
"Had a excellent day at State Farm with LaVonn on house and truck insurance. Highly recommend and one daughter so far is going in also. Thank you LaVonn!"
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Feranda Frazier

April 22, 2026

5  out of  5
rating by Feranda Frazier
"He was very helpful and very quick. Very polite"
We responded:
"Thank you for your review, Feranda! We’re happy LaVonn provided fast, polite help. We appreciate your business."
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Payton

April 16, 2026

5  out of  5
rating by Payton
"Called the office to get a new car insurance quote. LaVonn was able to help me get a lower car insurance rate and set up supplemental insurance as well. Great group of people. Very friendly."
We responded:
"Thanks so much for the review, Payton! We’re happy LaVonn helped you save on your car insurance and set up supplemental insurance. We appreciate you!"
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Garrett Beatty

April 13, 2026

5  out of  5
rating by Garrett Beatty
"LaVonn with State Farm in Erlanger was very easy to work with! He was able to save me month to month and had to make the switch from Progressive to State Farm."
We responded:
"Thank you for the review! We’re happy LaVonn made your switch to State Farm smooth—and helped you save. We appreciate you!"
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Logan Morgan

April 8, 2026

5  out of  5
rating by Logan Morgan
"I cannot say enough great things about this office! Daisy is the kindest face to greet you when you walk in. Lavon is full of information and eager to help! I mean how many offices have the agent personally come out and greet you as well. The atmosphere is wonderful! Highly recommend!"
We responded:
"Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that Daisy and Lavon made such a positive impression—our team truly strives to provide a welcoming and helpful experience for every customer. Having the agent personally greet you is just one of the ways we like to make you feel valued and supported. We appreciate your recommendation and look forward to continuing to serve you and your insurance needs! - Jalen "
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Jeff Kramer

April 7, 2026

5  out of  5
rating by Jeff Kramer
"Always great dealing with Jalen and his Staff. They are quick to help and resolve any issue quickly."
We responded:
"Thank you for your kind feedback! We’re glad to hear that Jalen and the team have been quick and helpful in resolving your needs. Providing prompt and attentive service is very important to us, and we appreciate you taking the time to share your experience. We look forward to continuing to support you! - Jalen"
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Brett Blair

April 7, 2026

5  out of  5
rating by Brett Blair
"LaVonn was fantastic to work with and made the process run very smoothly!"
We responded:
"Thank you for your wonderful feedback! We’re so happy to hear that LaVonn made the process smooth and easy for you. Providing excellent service is our top priority, and your kind words mean a lot to the entire team. We look forward to assisting you again in the future! - Jalen "
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Joe Staten

April 4, 2026

5  out of  5
rating by Joe Staten
"Jalen was great to work with. He made everything easy to understand, answered all of my questions and was very knowledgable."
We responded:
"Thank you for sharing your experience! We’re delighted to hear that Jalen was able to make everything clear and answer all your questions. Knowledgeable and approachable service is what we strive for, and we appreciate your kind words. We look forward to working with you again! - Jalen"
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Landen Saylor

April 3, 2026

5  out of  5
rating by Landen Saylor
"Lavon Berry was very helpful with my car insurance, He done an excellent job."
We responded:
"Thank you for your kind words! We’re glad to hear that LaVonn provided excellent assistance with your car insurance. We appreciate your feedback and look forward to helping you with your insurance needs in the future! - Jalen"
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Russell Ferguson

April 2, 2026

5  out of  5
rating by Russell Ferguson
"Mr. Hudson was knowledgeable, patient when listening to my concerns. He was able to deliver a much better insurance bundle then what I had."
We responded:
"Hello Russell, Thanks so much for taking the time to share your positive experience! It's feedback like yours that reminds us why we do what we do. We look forward to serving you many more times in the future! It was a pleasure to serve you."
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Jennifer Geckle

April 2, 2026

5  out of  5
rating by Jennifer Geckle
"Wonderful customer service received from LaVonn. He responded quickly. Was a joy to work with during the quote process. Look forward to working together in the future."
We responded:
"Hey Jennifer, Thank you for taking the time to share your experience. Hearing that your experience went well really makes our day. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Hope you visit us again soon!"